Contact Support

Business hours is defined as:

• Business hours between 6:00am-6:00pm (either GMT+8 or GMT+10) on any business day, excluding Australian Public Holidays and weekends.

Support during business hours can be routed via either:

• Email – support@pmeleven.com
• PM Eleven managed phone number – 1800 PMEEAM (1800 763 326)

After hours is defined as:

• the hours between 6:00pm-6:00am (either GMT+8 or GMT+10)
• Public Holidays and weekends.

After hours priority 1 and 2 call outs will be managed through the PM Eleven managed mobile number with appropriate escalations.  Support during after-hours must be routed via:

• PM Eleven managed phone number – 1800 PMEEAM (1800 763 326)

The support team will acknowledge receipt of the incident.